Beauty154 Returns policy
At Beauty154 we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
We offer a 100% money-back guarantee on Products returned for any reason within 30 days of the PURCHASE date.
We’ll gladly accept returns for any products purchased from Beauty154 and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. These products should be in the original condition and unopened.
Should you have a skin response to your product please also contact us via email, info@beauty154.co.uk or phone 01524 847704. We will accept open returns in this matter. Please provide the following information in your email.
- Date purchased
- Skin response.
- When did the response start after using the product/products.
- Batch number of products.
All returns must be pre-approved and submitted via email.
All refunds will be issued to the original payment method.
Terms and Conditions of Purchasing Our Products ONLINE
Set out below are the terms and conditions on which Beauty154 (“We/Us/Our”) will supply products (the “Products”) listed on the following website: http://www.Beauty154.co.uk (the “Site”) to you the consumer (“You”/”Your”).
Any contract for any Products which you purchase using the Site will be between You and Beauty154. Please read these terms and conditions carefully before purchasing any Products on the Site. You should understand that by purchasing Products you agree to be bound by these terms and conditions and should record a copy for future reference.
Your status
By purchasing Products through Our Site, You agree that:
1.1 You are legally capable of entering into binding contracts; and
1.2 You are at least 18 years old.
2. Formation of contract
2.1 After placing an order, You will receive an e-mail from Us which will include an invoice for the goods You have ordered. Please note that this does not mean that an order has been accepted. An order from You constitutes an offer to Us to buy Products. All orders are subject to acceptance by Us, and the contract (“Contract”) will only be formed when We dispatch the goods.
2.2 The Contract will relate only to those Products which We have dispatched. We will not be obliged to supply any other Products which may have been part of Your order.
2.3 You will be notified by email when Your order has been dispatched. Details of the Products We have sent You will be listed in the email. We will automatically refund You for any Products we are unable to supply.
2.4 Orders will be delivered to the address provided to Us when You place Your order on the Site. Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.
2.6 The Products will be at Your risk from the time of delivery.
2.7 Ownership of the Products will only pass to You when the goods are delivered to the address You requested when ordering.
3. Price and payment
3.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs which will be added to the total amount due. Prices are liable to change at any time, but changes will not affect any orders You have placed prior to the date of the change and which We have accepted. We will however, endeavour to provide reasonable notice of any price increases.
3.2 Payment for all Products must be by PayPal. Beauty154 will charge your chosen payment method, prior to dispatching goods.
3.3 It is always possible that, despite Our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of Our dispatch procedures so that, where a Product’s correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to You. If a Product’s correct price is higher than the price stated on the Site We will normally, at our discretion, either contact You for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have notified You that Your order has been dispatched, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by You as a mis-pricing.
4. Refunds and returns
4.1 We offer a 100% money back guarantee on Products returned for any reason. Before You return any Products to Us please contact our returns support staff (see our Returns Policy) who will provide You with a personalised return code. For your protection, We recommend that you always use a recorded delivery service to return the Products as We will not refund any costs until We receive them.
4.1.1 For Products that have been delivered in error We will refund the full value of those Products and the costs of returning them.
4.1.2 For Products that arrived damaged We will offer You a replacement and refund You the cost of returning the Product to Us.
4.1.3 If You return a Product which You are unsatisfied with for any reason other than the Product being damaged or delivered in error, You will be only be refunded the price You paid for the Product; no carriage will be.
4.2 Where We are unable to supply a Product You have ordered and paid for We will automatically refund You the amount paid for the Product as soon as reasonably possible. We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.
4.3 If You have a complaint or dispute regarding a product or products We have sold You, in the first instance please use our Contact Us. If Your complaint or dispute is not reasonably resolved and You are not completely satisfied You may undertake Online Dispute Resolution by contacting http://ec.europa.eu/consumers/odr/ to open a formal dispute.
5. Consumer rights
5.1 As a consumer, You may cancel a Contract at any time within seven working days, beginning on the day after You received the Products. In this case, You will receive a full refund of the price paid for the Product in accordance with Our refunds policy unless You have waived this right by using the Products before the end of this seven day period.
5.2 To cancel a Contract, You must inform Us in writing.
5.3 This provision does not affect your statutory rights.
6. Written communications
Applicable laws require that some of the information or communications We send to You should be in writing. When using our Site, You accept that communication with Us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on the Site. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
7. Notices
7.1 All notices given by You to Us must be sent to info@beauty154.co.uk. We may give notice to You at either the e-mail or postal address You provide to Us when you registered to become a registered user with Us, or updated details as held within the Site on My Details. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
7.2 Products will be dispatched to the address provided to Us by You via the Site. Invoices will be emailed to the e-mail address provided to Us by You via the Site.
8. Transfer of rights and obligations
8.1 The contract between You and Us is binding on You and Us and on our respective successors and assigns.
8.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.
8.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
9. Events outside our control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
9.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
10. Severability
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
11. Entire agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12. General
12.1 Any variation to these terms and conditions shall have no effect unless expressly agreed in writing and signed by one of Our authorised representatives.
12.2 The information and materials contained in these pages – and the terms, conditions, and descriptions that appear – are subject to change. Your eligibility for particular Products is subject to final determination and acceptance by Us.
12.3 Any and all disputes arising between You and Us not otherwise resolved according to these Terms and Conditions will be subject to the non-exclusive jurisdiction of the English courts and the Contract shall be governed by English law.
12.4 You must also adhere to the Terms of Website Use governing the use of the Site and Our Privacy Policy which are deemed to be incorporated in these terms and conditions.
